Volunteers of America - Snohomish County

Volunteers of America Western Washington is a faith-based nonprofit organization that provides assistance services to low-income clients. This organization aims to help families in crisis, support children, and provide independence for seniors and disabled adults. Some of those services help people in need of affordable housing via rent and mortgage assistance, veterans, low-income seniors, children and families, the homeless, those with intellectual disabilities, food deliveries to homebound seniors, assisting those recovering from addiction and the incarcerated.

Hours of Operation: Monday - Friday 8am - 5pm

Services available though this organization include:

  • Care Crisis Response Services
  • Personal Support Services
  • Dispute Resolution Services
  • Child & Youth Services
  • Food Bank Services
  • Housing Services
  • North Sound 211

Volunteers of America Western Washington Headquarters
2802 Broadway                                      Everett, WA 98201  

Toll Free: (888) 216-5459
Main Phone: (425) 259-3191
(Phone services from 8am - 5pm, Monday-Friday)

Bus Information for this location:

Everett Transit

  • 4- South to Downtown
  • 3- South to W Casino Rd
  • 7- South to mall station 
  • 29- South to mall station
  • 17- South to mall station
  • 18 - East or West
  • Para Transit also available 

Community Transit: SW bound swift bus

All of the information provided on this page comes from the Volunteers of America Snohomish County website.

Bus Information for this location:

Everett Transit

  • 7- North to college station 
  • 29- North to college station 
  • 17- North to college station 
  • Para Transit also available

Hunger Prevention Services

Volunteers of America Western Washington has a food pantries located in Everett that distribute emergency food to families, children, seniors, and individuals in need. 

  • Client Eligibility: Families, children, seniors, and individuals with disabilities residing in zip codes 98201, 98203, or 98204 can shop at the Food Bank once per month.
  • Hours of Operation: Wednesdays 9:00 am - 3:00 pm (closed from 11:45 am - 12:30 pm for lunch, Wednesdays only) | Thursdays: 9:00 am - 1:00 pm | 3rd Saturday of each month: 10:00 am - 1:00 pm
  • To Access services: Customers must provide a photo ID, bill, or piece of mail for proof of address that is less than 30 days old.

Please Note: Starting Monday February 6th the Everett Food Bank will NOT be open 9 am-1 pm for food bank services. Alternative food bank services will be offered at the new Wetmore Ave Pop Up Food Pantry located at the: First Baptist Church Community Center 3120 Wetmore Ave. Everett WA 98201. This new Food Pantry will offer services to clients living in 98201, 98203, or 98204 zip codes. 

All of the information provided on this page comes from the Volunteers of America Snohomish County website & the banner image above is from Google Maps.

Homeless Services

The Volunteers of America Western Washington has multiple Homelessness Prevention and Housing & Transitional Services Programs. The Homeless Services program provides intensive case management, rental assistance and other supportive services to homeless individuals and families with children. The Volunteers of America Western Washington does not currently offer any direct housing locations in the North Sound Area: (The nearest location is the Booth Garden Apartment is located in Seattle for seniors and Persons with Disabilities)

Program eligibility is determined for all of these programs by calling the Coordinated Entry Intake Line at (425) 212-3233.

  • Rapid Re-Housing Services: This service is an intervention designed to help individuals and families quickly exit homelessness and return to permanent housing.

  • Navigation Services: Our Navigator works with literally homeless individuals and helps them to navigate the many service systems available to them. Connecting them to all the resources that can be utilized in obtaining housing.

  • Permanent Housing (Chronically Homeless Families/Individuals): Permanent Housing for Chronically Homeless Families and Individuals is a harm reduction program that promotes physical health through services and intervention programs. 

  • 90-Day Short-Term Shelter: Our 90-day transitional housing program for women with children program includes classes and programs that will help our clients develop the skills needed to stabilize their lives and succeed once they depart. This program includes Group Therapy sessions, one on one counseling, credit resolution services, financial management, Spiritual Education, Nutrition services, parenting classes and more. This program also features a Youth Learning Center on-site and gardens for our residents to access.
All of the information provided on this page comes from the Volunteers of America Snohomish County website.

Behavioral Health Services

Volunteers of America offer multiple services in this area, including emotional support and referral assistance. 

Crisis Services:

The 24 Hour Crisis Line offers emotional support and crisis intervention to individuals in crisis or considering suicide. Call 1-800-584-3578.

Care Crisis Chat offers online communication. Chat now.

Non-Emergency Behavioral Health Services

Call 2-1-1 or visit the WIN211 website to search the online directory to find additional community resources.

Access to Mental Health Services: The Volunteers of America call center is staffed with mental health clinicians who help individuals with Medicaid determine their financial eligibility for outpatient mental health services. Clinicians assist in enrolling eligible individuals in services with  NSMHA contracted agencies.

Call  to talk to a clinician M-F between 8:00am - 5:00pm. Alternatively, clients can complete an online form.

Substance Use Disorder (SUD) 

Clients are required to be enrolled in Apple Health (Medicaid) to schedule appointments for one of the community outpatient substance use agencies in Snohomish. To start the process, potential clients or their family members must complete the SUD Eligibility form. If there are no questions, the completed application will be forwarded to the substance use agency of choice.

Note: Aagency scheduled call backs can take up to 1-2 business days.

Each agency has its own website for additional information on location, etc. An Access Clinician will call client back within 1 business day to address any questions regarding the application. During that call, the Access Clinician will try to transfer clients to the agency of their choice to set up the first assessment appointment.


All of the information provided on this page comes from the Volunteers of America Snohomish County website.
Volunteers of America Dispute Resolution.jpg

Dispute Resolution Center                   2802 Broadway, Everett, WA 98201

Toll Free: 1800-280-4770                       Main Phone: (425) 339-1335                      For services in Spanish: (425)212-3933

Mediation services are by appointment only from 9 am - 1 pm on weekdays.

Dispute Resolution Center

The Volunteers of America Dispute Resolution Center of Snohomish, Island and Skagit Counties (DRC) offers mediation services between consenting parties. Mediation is an opportunity for parties to talk directly with the help of neutral mediators who assist clients in reaching mutual agreements that address the interests of each party. Mediators do not take sides, offer advice, or make decisions for clients.

The DRC offers mediating services in many capacities, including between parents and children, landlords and tenants, and couples involved in divorce and parenting plan cases. While mediation services between parents and teens is provided at no cost, the DRC does require payment for all other mediation services. Mediations are a per session fee, and the fee is split between parties. Individuals who are low-income may request a financial hardship application.

Mediation can be scheduled by phone, wherein clients will discuss issues that they wish to address with an intake counselor. The counselor will determine if the situation is appropriate for mediation. This phone call may last 15-20 minutes, and callers are advised to have the current mailing address and phone numbers for the other person or people in the dispute.

Note: Mediation cannot be used to calculate or modify child support.